Customer Service Coordinator
Join Our Team as a Customer Service Coordinator at LaFlesche!
Are you a customer-focused professional with a passion for ensuring exceptional experiences? Are you ready to take your career to the next level in a dynamic and growing contract manufacturing company? LaFlesche is seeking a highly motivated and enthusiastic Customer Service Coordinator to play a pivotal role in our mission to deliver top-notch products and services to our valued customers.
About Us
LaFlesche is a leading contract manufacturer, known for our commitment to excellence and innovation. We pride ourselves on merging our Indigenous values with modern science, producing high-quality products that exceed our customers' expectations. As Kahnawake’s only medical manufacturing company, we offer long term career opportunities, a flexible work environment, and a fun-loving team of positive people committed to caring for the community.
Your Role: Customer Service Coordinator
As our Customer Service Coordinator, you will be the bridge between our customers and internal teams, ensuring seamless communication, efficient order processing, and unmatched customer satisfaction. Your impeccable organizational skills, exceptional communication, and problem-solving abilities will make you a vital part of our team.
Responsibilities:
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Sale and promotion of services and products to existing and new customers
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Researching and uploading of sales leads to the Customer Relationship Management (CRM) system
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Assist with the management sales data in the CRM system. (including quotations, purchase orders, and customer inquiries data)
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Supporting customer needs and managing customer relationships
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Stay up to date on all products and services offered
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Occasional overnight travel for company meetings, events, or trainings
Qualifications:
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Outgoing and social personality
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Able to communicate products and services with clients in a respectful manner
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Great customer service and enthusiasm for closing sales
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Very comfortable with phone calls
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Capable of doing online research and maintaining client records
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Comfortable with emails and excited to learn CRM systems (Hubspot)
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Willingness to learn
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Focused on meeting deadlines
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Positive, team-oriented attitude
Requirements:
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High school diploma
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Working knowledge of computers and ability to learn basic software
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Customer service or sales experience not required, but a plus
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French language skills not required, but a plus
Durations:
Permanent. Full-time or part-time.
Tentative Start Date:
Immediate.
Application Deadline:
Open until position is filled.
Please Send Your Application to:
Email to:
OR
Drop off your resume in person at:
LaFlesche Inc.
1 Rock Road West,
Kahnawake, Quebec,
J0L 1B0
We welcome interest in our organization and applications for this position, but are only able to contact shortlisted candidates at this time.